Privacy Policy

ImproveCX takes your privacy seriously, and we are committed to ensuring that the personal data that you share with us is protected at all times. To learn more about the information we collect, how we process this data, and how we respect your privacy, please continue to read our privacy policy below.

ImproveCX (data controller)

This privacy policy explains how ImproveCX Ltd uses and protects any information that you give to us via our website, www.improvecx.com, marketing activities, or manual interaction.

ImproveCX is fully committed to protecting your data at all times; your personal data is only used in accordance with this privacy policy.

Should you have any questions or concerns regarding how we collect or process your data, please use the contact us information.

Policy Changes

ImproveCX may from time to time review this document and make changes to this published page. We strongly advise that you check this page periodically to ensure that you are happy with any changes.

THIS POLICY WAS LAST CHANGED on 22nd May 2018.

What We Collect

The personal data collected by us, ImproveCX Ltd, may include, but is not limited to, the following:

  • Your name and title.
  • Your contact information which may include your telephone number and/or your private/corporate email address.
  • Your demographic information, e.g., postal address.
  • Your Organisation.
  • Information about your IP address, Click here to learn more about your IP address
  • Any other information that is relevant to our business operation, i.e. legal, customer satisfaction, surveys, and offers.

How We Collect

ImproveCX is the data controller of personal data collected via our website http://www.improvecx.com or by engaging with us by telephone, email, in person, or via social media and marketing activities. This includes information you provide to us when you:

  • Visit/browse our website
  • Complete forms on our website, landing pages.
  • Subscribe to our services.
  • Attend our event.
  • Participate in discussion on our boards and social media.
  • Enter competitions, promotions, and satisfaction surveys.
  • Purchase our products and services.

How We Use Your Personal Data

The processing of your personal data will, in some cases, be necessary to comply with requests from you. Additionally, the processing of your personal data may be based on our legitimate interests in the following areas:

  • Conducting marketing activities
  • Developing and evaluating our products and services
  • Conducting statistics & analytics

ImproveCX will only use your personal data in order to send you product or services information, newsletters, and marketing material if you have requested it or provided us your contact details at registration unless applicable legislation allows us to contact you without such consent.

ImproveCX keeps statistics of which areas of the website are visited by our users. This data does not include personal data. Using the collected data, ImproveCX builds knowledge of the use of the website to improve user experience. However, we use data on the navigation of all our users to understand how users as a total group utilize the website and attempt to improve overall user experience.

We do not share any data collected from analytics with any third-party company to use your information for contacting you.

Cookies

ImproveCX's website utilizes cookies. When using our website, the user agrees to the use of cookies on their device.

Cookies are used to:

  • Adjust the content of websites to user preferences and optimize website use.
  • Create statistic charts, which help understand how users utilize the service, enabling improvement in its structure and content.
  • Provide users with content better adapted to their interests.

Users can block the option of saving cookie files by changing the settings of their Internet browser. Users can also clear past cookies by accessing their browser settings. Turning off cookies can affect website functionality. Not changing browser settings means consent to cookie use.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Sharing Your Data

Information regarding our prospects and customers is an important part of our business. ImproveCX is not in the business of selling your personal information to others.

We do, however, employ other organizations and individuals to perform legitimate business functions on our behalf, for example:

  • Delivering goods/services
  • Performing necessary IT maintenance
  • Processing payments

These organizations have access to the information that is required to perform their functions but may not use this information for any other purpose. Furthermore, they must process the functional information in accordance with this privacy policy and as permitted by data protection laws.

Links to Other Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclosure

In certain circumstances and according to legislation, it may be necessary to disclose data to the authorities. We may also disclose your personal data in order to establish, exercise, or defend our legal rights.

In the event of a reorganization or total or partial sale of the business, disclosure, if any, will take place in accordance with the applicable legislation.

Your personal data is not disclosed to a third party without your permission except as described above.

Access to Your Personal Data

In line with data protection requirements, you are entitled to view, rectify, or request deletion of your personal information that we hold. To make a request, please email us at info@improvecx.com or use the contact us details below.

Withdrawal of Consent

You may at any time withdraw any consent you may have given. Should you wish to withdraw your consent, please use the contact us details below.

Retention Time

Data is kept for the time necessary to provide the service requested by the User, or determined by legal requirement, whichever is longer. The User can request that ImproveCX suspend or remove the data, but legal requirements will take precedence.

Rectification to Personal Data

If you want us to update, rectify, or delete the personal data that we have recorded about you, or if you want access to the personal data processed about you, or if you have any questions concerning the guidelines, you may contact us via any of the means below.

Complaints

Should you wish to complain about the processing of your personal data, you may contact us via any of the means below.

Contact Us

ImproveCX Ltd, 330 Green Street Enfield Middlesex EN3 7SB

Tel: 07886-510-089, Email: info@improvecx.com